Reference

How We Run Things at sbbet

This page explains the terms that govern your account, your data, and how we handle wallet transactions through DANA, OVO, and GoPay. Access to sbbet depends on local law and is available only where permitted in eligible regions of Indonesia.

Jurisdiction-aware termsAccount data policyDANA, OVO, GoPay wallet rulesCookie and retention policyContact rights explained
sbbet How We Run Things at sbbet
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Our approach to data, cookies, and account security is straightforward: we collect what we need to operate your account and nothing more. Here is how each area works in practice so you know exactly what we hold and why.

Data Handling

We store your registration details, transaction history, and wallet identifiers — DANA, OVO, or GoPay — only as long as your account is active or as required by applicable retention rules.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No third-party advertising cookies are set without your consent at login.

Account Security

Login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option immediately and contact support via live chat.

Requesting Changes

You can request a correction to your stored data or ask what we hold by contacting support with your account ID. We aim to respond to data requests within the period set by applicable rules.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your rights, a data request, or a dispute over an account action, our support team handles these directly. Reach us through the channels below and reference your account ID so we can pull the right records without delay.

Live Chat Start a live chat session from the account dashboard. Use this channel for account-level queries, policy questions, or wallet dispute reports that need a quick written trail.
Email Support Send detailed legal or data-related requests to our support email. Include your registered account email and the specific policy section you are asking about for a faster response.
Help Centre The Help Centre holds our current policy documents, account terms, and wallet rules in one place. Check there first for standard questions about DANA, OVO, or GoPay transaction handling.

Legal Questions You Are Likely to Ask

These are the questions we get most often about account terms, data rights, and how policy applies to your wallet transactions. Each answer reflects how we actually handle these situations, not just what the policy document says.

Access depends on local law and is available only in eligible regions of Indonesia. You must be of the age required by your local jurisdiction and be accessing from a permitted region.

We store your registration details, login history, transaction records, and wallet identifiers such as DANA, OVO, or GoPay account references. We do not sell this data to third parties.

Contact support via live chat or email with your account ID and a clear data request. We will confirm what we hold and provide it in line with the applicable retention and access rules.

You can request deletion of personal data that is not required for legal or regulatory retention. Contact support with your account ID; we will confirm what can be removed and what must be kept.

We send a notice to your registered contact when terms are updated. Continued use of your account after that notice is taken as acceptance of the revised terms. You can close your account if you disagree.

Withdrawals above certain thresholds or with unusual patterns may trigger a verification review. We may request an ID document before releasing funds to your nominated DANA, OVO, or GoPay wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.